Flight Attendant Reference
Duty and Rest Limitations (CBA 4.G)
Duty Chart
| Duty Type | Scheduled Standard | Scheduled DIO | Actual Standard* | Actual DIO* |
|---|---|---|---|---|
| Standard | 13:30 | 14 | 16 | 18 |
| CDO | 14 | 14 | 16 | 18 |
| Red-eye | 12:30 | 14 | 16 | 18 |
| International | 14 | 14 | 16 | 18 |
Rest Chart
| Rest Situation | Min. Scheduled | Min. Actual | Min. DIO |
|---|---|---|---|
| In Base | 11 | 10 | 10 |
| Out of Base | 10 | 10 | 10 |
| Extended Duty: 16 to 17 hours | n/a | 13 | 13 |
| Extended Duty: More than 17 hours | n/a | 15 | 15 |
Reserve Rule (CBA 6.H.5): A Reserve Flight Attendant will be released to twelve (12) hours free from duty when inbound from a Red-eye flight into her/his home Base.
Legality Calculations
Latest Doors Shut Time (Duty Day)
Report Time
+ Duty Day Limitation (16 hours)
= Must Complete
- STO
- ETE
- STI
- Debrief (30 min) _____________
= Latest Doors ShutLatest Doors Shut Time (24/7)
Must Complete (2359)
- STO
- ETE
- STI
- Debrief (30 min) _____________
= Latest Doors ShutA Flight Attendant whose next scheduled flight would, if flown, cause her/him to exceed the 16-hour limitation will call crew scheduling as soon as practical. The Flight Attendant may be asked, or may elect, but will not be required, to depart on a flight estimated to land more than 16 hours after the report.
Script: "Are you willing to waive your contractual 16-hour limitation?"
When a Rest Adjustment is Required (CBA 4.C.2.a-b)
- Remove the least amount of flying and rejoin when the trip passes through base or with a deadhead.
- Reassign to alternate flying following reassignment rules.
- Release from the first day and place on AVA for any subsequent days.
-
Delay the flight with a new report. Keeping in mind, we should avoid
delays when possible.
- You MAY delay a flight in base. CBA 4.C.2.a provides solutions to accommodate the required 10 hours of actual rest.
- Be sure to attempt to contact all of the Flight Attendants impacted.
FA Concerned About Rest
If additional rest is requested due to ground transportation, hotel issues, being woken up, etc.:
"Are you fit for a report of XXXX?"
"What report time do you need to be fit?"
Common Flight Attendant Transaction Codes
| Code | Description |
|---|---|
| ACK | Self Acknowledged |
| ADD | Reserve Assignment |
| ADT | Add from Open Time |
| AVA | Available for Reassignment |
| AWD | Initial Bid Award |
| FAT | Fatigued |
| JRA | Junior Assign (200% Pay) |
| N/L | Not Legal |
| NSO | No Show |
| NTR | No Trip Rig |
| PAE | Pay Admin Error |
| PAY | Pay Protection |
| REA / REB | Reserve Shifts |
| RIN | Inbound Reserve |
| RNF | Reserve No Fly |
| RSA–RSD | Ready Reserve |
| RSN | Mixed Line Reserve |
| SCN | Sched Change Notification |
| TDY | Tardy |
| TTA | Trip Trade Add |
| TTD | Trip Trade Drop |
| UTC | Unable to Contact |
Who Do I Email?
Always include: F9SOCCrewSchedulingOperations@flyfrontier.com
| Situation | Additional Recipients |
|---|---|
| Absences | See Absence Codes and Emails page |
| Absence involving training | inflighttraining@flyfrontier.com |
| Trip Removal/Modifications related to D/Q, Passport, or training | inflighttraining@flyfrontier.com AND InflightOperations@flyfrontier.com |
| Removal or Issues for Company Business | InflightOperations@flyfrontier.com AND inflightadmin@flyfrontier.com |
Who Should the FA Reach Out To?
The Flight Attendant has FACT on myfrontier.org as a resource.
| Issue | Contact |
|---|---|
| Concerns about an absence, TDY, or dependability issue | F9OPSINFLTDependability@flyfrontier.com |
| FMLA or other Leave of Absence | loa@flyfrontier.com |
| Pay concerns | F9FAPayroll@flyfrontier.com |
| Monthly Bidding, Base Swaps, Vacation | FA Crew Planning: FACrewPlanning@flyfrontier.com |
| Lost, Stolen, or Forgotten Badges | Inflight Duty Phone |
| RGS Training | inflighttraining@flyfrontier.com |
| New Hire FA — anything related to IOE | initialoe@flyfrontier.com or (407) 401-8134 |
| Logging into Windows to Check in | Help Desk: 720-374-4400 |
| Logging into CrewWeb (CrewTrac) and FLiCA | Crew Scheduling (CS Supervisor can reset) |
| Gate agent calls | Answer questions and remind them to call the SOC Manager in the future |
Contacts
Crew Scheduling
| Phone | ||
|---|---|---|
| General | 720-374-4540 | crewschedulingoperations@flyfrontier.com |
| Supervisors | 720-374-4514 | crewschedulingsupervisors@flyfrontier.com |
| Address | 4545 Airport Way, Denver CO. 80239 |
Crew Planning
| Role | |
|---|---|
| FA Crew Planning | FACrewPlanning@flyfrontier.com |
Inflight Contacts
| Role | |
|---|---|
| Inflight Supervisors | inflightoperations@flyfrontier.com |
| Inflight Admin | inflightadmin@flyfrontier.com |
| Inflight Dependability | F9OPSINFLTDependability@flyfrontier.com |
| Inflight Pay | F9FAPayroll@flyfrontier.com |
| Inflight Training | inflighttraining@flyfrontier.com |
| Inflight Training Administration | Inflighttrainingadministration@flyfrontier.com |
Inflight Duty Phone — EMERGENCY USE ONLY
| Region | Phone |
|---|---|
| DEN / LAS / PHX / CLE / CVG / DFW / CHI (West) | 303-342-7705 |
| SJU / ATL / MCO / TTN / TPA / MIA (East) | 689-218-0824 |
Crew Room Contact Numbers
| Location | Phone |
|---|---|
| DEN Crew Lounge | 720-809-7639 / 720-800-8215 |
| ORD Crew Lounge | 773-985-0711 / 0712 |
| MDW Crew Lounge | — |
| MCO Crew Lounge | 407-362-9807 |
| MIA Crew Lounge | 786-408-9921 |
| FLL Crew Lounge | 754-755-0653 |
| TPA Crew Lounge | 813-666-4028 |
| TTN Crew Lounge | 609-493-5490 / 5491 |
| PHL Crew Lounge | 267-606-0659 / 267-687-0659 / 267-606-0447 |
| ATL Crew Lounge | 470-344-0353 / 404-777-9648 |
| DFW Crew Lounge | 469-935-7112 / 469-638-8406 |
| LAS Crew Lounge | 725-218-3391 / 725-210-5006 |
| CLE Crew Lounge | 216-293-8250 |
| PHX Crew Lounge | 602-609-5741 |
| SJU Crew Lounge | 727-476-8964 |
Inflight Office Contacts
| Base | Phone | |
|---|---|---|
| SJU | 720-780-7920 | SJU.INFLIGHT@FLYFRONTIER.COM |
| MCO | 407-232-9370 | MCO.INFLIGHT@FLYFRONTIER.COM |
| MIA | 720-465-6798 | MIA.INFLIGHT@FLYFRONTIER.COM |
| TPA | 609-493-5498 | TPA.INFLIGHT@FLYFRONTIER.COM |
| ATL | 470-305-5758 | ATL.INFLIGHT@FLYFRONTIER.COM |
| TTN | 267-728-7590 | PHL.INFLIGHT@FLYFRONTIER.COM |
| CLE | 216-290-3598 | CLE.INFLIGHT@FLYFRONTIER.COM |
| CVG | 859-404-6986 | CVG.INFLIGHT@FLYFRONTIER.COM |
| ORD | 773-346-7003 | CHI.INFLIGHT@FLYFRONTIER.COM |
| DFW | 469-809-6602 | DFW.INFLIGHT@FLYFRONTIER.COM |
| DEN | 303-342-7707 | DEN.INFLIGHT@FLYFRONTIER.COM |
| PHX | 602-609-4463 | PHX.INFLIGHT@FLYFRONTIER.COM |
| LAS | 702-420-2741 | LAS.INFLIGHT@FLYFRONTIER.COM |
Important Flight Attendant Dates
| Event | Date / Time |
|---|---|
| Blackout Period | 10th at 1200 BLT to 18th at 1200 PT |
| Trip Trade Opens | 18th at 1200 BLT |
| Opentime Live Opens | 19th at 1200 BLT |
FA Absence Codes and Emails
Absence Codes
| Code | Description |
|---|---|
| SIC | Sick Lineholder |
| SRV | Sick Reserve |
| LSC | Late Sick |
| SIO | Sick in true outstation |
| FAT | Fatigue |
| UTC | Unable to Contact |
| NSO | No Show |
| TDY | Tardy |
| SIC or SRV + comment | All other absences — comment: "Sick pending _________" |
Email Requirements
Emails required for: FAT, UTC, NSO, and SRV after an assignment was made.
Include a screenshot of the FA's schedule, pairing, and a brief description of the situation. If the absence takes place in an outstation, include a screenshot of the pairing before/after modification.
Subject:
BASE – POSITION First Last NUMBER Code Used
Example: D-FA Jim Smith 412345 SIC
Distribution List:
- InflightOperations@flyfrontier.com
- F9OPSINFLTDependability@flyfrontier.com
- F9SOCCrewSchedulingOperations@flyfrontier.com
Calling in Well / Return to Work
Reference "Flight Attendant Calling in Well – Outstation" How-to document in the shared drive. Reminder: Adjust sick code so there is no conflict.
Calling in Well (Sick)
- Rejoin original trip if it passes through base. (In an outstation — at our discretion.)
- Pick up opentime.
- Reserve Shift (RSN code).
- Tradeboard (Trip that has been on the tradeboard the longest.)
- Remain marked out.
Return to Work (FMLA / Commuter)
- Rejoin original trip if it passes through base. (In an outstation — at our discretion.)
- Pick up opentime.
- AVA.
- Remain marked out.
Reassignment Rules / Checklist
Reschedule vs. Reroute
| Reschedule (CBA 5.M.1.b) | Reroute (CBA 5.M.1.c) | |
|---|---|---|
| When | Change made prior to 1800 BLT the day before an initial trip report | Change made after 1800 BLT the day before an initial trip report |
| Report Rule | Cannot report earlier than initial report | Cannot report earlier than initial report |
| Release Rule | Release no more than 3 hours after the scheduled release | Release no more than 3 hours after the scheduled release; return to base before the next F9 flight or flights |
| Red-Eye / CDO | No Red-Eye or CDO unless the pairing originally had one | No Red-Eye or CDO unless the pairing originally had one on the same day |
| Sit Time | No sit time in excess of 3 hours | No sit time in excess of 3 hours |
Recrew Checklist
- Legalities checked for pairings and schedule
- Pairings modified to reflect changes
- Pay Protection, AVA and/or N/L added
- Comments added to pairings and schedules
- Booked additional deadheads
- Confirmed layover details (Hotel/GT) — No hotel required in base for FAs
- ADV of change
FA Assignment Cheat Sheet
Order of Assignments
- AVA
- Reserves
- PAF
- JRA
- Any F9 Employee
AVA Assignments (Prior to 1700 BLT Day Prior)
- Run an AVA report. Are any AVAs available to be assigned?
- Assign AVAs in Reverse Seniority order to those available.
- Trip assignment must follow Reschedule Rules.
- PAY over the original footprint of the pairing worth 00:01 credit.
- Transaction Code: ADT
-
Comment Example:
Assigned D4001:06AUG over AVA
Aggressive Assignments
- First awarded to Reserve Flight Attendants whose days of availability match the length of the trip. We can then go back and award trips that are shorter than the days of availability.
- Decisions to award a shorter trip will be based on Reserve utilization and operational needs. It is rare that a trip should be awarded that is less than one day short.
- Save Ready Reserve Assignments until all trips have been assigned.
- Transaction Code: ADD
- Comment Format:
AGG D4000:05AUG
Trip Assignments
-
Pick the longest trip (by the number of calendar days) with the most
credit.
- Note: If the call-out time requires prioritizing specific trips, assign those first.
-
Reserve Trip Assignments will be made to Flight Attendants who are
legal and available in the following order:
- First by BUCKET
- Then by LOWEST CREDIT
- Transaction Code: ADD
- Comment Format:
ADD D4000:05AUG - Assign any sick calls that come in for tomorrow for Flight Attendants.
- Movable Days are used ONLY when there is no other way to cover the trip without alteration.
Notification Calls
- Call all FAs as soon as possible to clear out the not-notified.
-
Quiet Hours in base: 2130–0630
- Courtesy calls can be made until 2300 on a day off prior to the block of RSV shifts.
Ready Reserve Assignments
- Discuss with a Coordinator and/or Supervisor how many ready RSVs should be assigned to each base.
- Contractually, the only rule is: The FA will not sit Ready RSV more than 5 times in the bid month.
-
Standard process (at Crew Scheduling's discretion):
- Select some from all buckets, 3 days or more of availability.
- Lowest credit in each bucket.
- Avoid having them sit back-to-back Ready RSV.
- NOTE: Just because they bid Aggressively for Ready RSV does not mean you should select them. Aggressive is strictly their preference. If the FA selected for Ready RSV bids a preference in AGG, award what was preferred.
-
Update Remarks! (Example:
RR 2orAGG 3) -
Comment for AGG Award:
AGG RSA 12JAN 0400-1000 -
Comment for Assigned Ready RSV:
ADD RSB 13JAN - ROBO Call Reminder: Place location in Crew Notes for Co-Base locations.
Standard Ready RSV Shifts
| Shift | Hours |
|---|---|
| RSA | 0500–1100 |
| RSB | 0800–1400 |
| RSC | 1300–1900 |
| RSD | 1900–0100 |
Where in the Contract?
| Topic | CBA Section |
|---|---|
| Duty Limitations | 4.B |
| Rest Limitations | 4.C |
| Rest Adjustments | 4.C.2.a-b |
| 1 in 7 Limitations | 4.C.4 |
| Duty & Rest Charts | 4.G |
| FLiCA Rules | 5.L |
| Reassignment Rules | 5.M |
| Deviation Rules | 5.Q |
| Reserve | Article 6 |
| Golden Day / Moveable Day | 6.C |
| Aggressive | 6.D |
| Trip Assignment Process / Contact and Report | 6.E–F |
| Ready RSV | 6.G |
| Sick / Calling in Well | Article 8 |
| FMLA (intermittent LOA) Return to Work | 12.C |
| Commuter Policy Return to Work | 23.A.8 |
| Hotel Accommodations | Article 24 |
| Day Room | 24.E.2 |
Red & Redder Days
How to calculate red/redder days when a Flight Attendant is swapping a multi-day trip for a single-day trip:
-
Add up the deficit for each day the FA is
dropping and compare it to the deficit for each day
the FA is picking up after the transaction.
- If the overall net is worse on the day(s) picked up → APPROVE
- If the overall net is better on the day(s) picked up → DENY
Example: Request Approved (Swap out of 3-day, Swap into 1-day)
| Net Reserves Before | Net Reserves After | Net Reserves Before | Net Reserves After |
|---|---|---|---|
| -2 | -3 | -20 | -19 |
| -3 | -4 | ||
| -2 | -3 | ||
| TOTAL: -10 | TOTAL: -23 | TOTAL: -19 |
Example: Request Denied (Swap out of 4-day, Swap into 2-day)
| Net Reserves Before | Net Reserves After | Net Reserves Before | Net Reserves After |
|---|---|---|---|
| -4 | -5 | -4 | -5 |
| -6 | -7 | -8 | -9 |
| -7 | -8 | ||
| TOTAL: -14 |
5.L.2.K — The 2200 Rule
For purposes of Add/Swap/Trade requests, a minimum of one Calendar Day free from duty during every 7-day period will be required. Additionally, if there is not a 24-hour break in the last six (6) calendar days, the Flight Attendant must be scheduled to be released no later than 2200 on the 6th day.
- Applies to Opentime and Trip Trade requests only.
-
Does not apply to Aggressive and RSV assignments.
- However, we MAY skip over a RSV on their 6th day past 2200 when assigning trips (ADD). Add a comment as to why someone was skipped.
Reserves Picking Up (ADD/Swap/Trade) on Their Day Off Before a Block of 5 Days of RSV
| Scenario | Action |
|---|---|
| Before a block of REA with 11 hrs of rest | May APPROVE |
| Before a block of REB | DENY |
DV8 Procedures
Inside of Pairing
- Change Record Locator to
DV8 - Update OA column with
F9 - If less than 24-hour notice: add
Cin DH column -
Comment Example:
DV8 from DEN-LAS on 08AUG
Outside of Pairing
-
Comment Example:
DV8 from DEN-LAS on 08AUG
Booking Offline Deadheads
All offline tickets purchased require an email sent to:
- crewschedulingmanagers@flyfrontier.com
- crewschedulingsupervisors@flyfrontier.com
Email Subject Line:
-
Format 1 (Generic DHs):
POS First Name Last Name ID NUMBER Offline DH Flight# City Pair, Date -
Format 2 (Middle Seat):
POS First Name Last Name ID NUMBER Middle Seat DH Flight# City Pair, Date -
Example:
CA John Smith 423456 Offline DH Flight 1234 DEN-SFO, 11FEB
Body of Email: Include screenshots of the booking information and the entire seat map.