Other Reference
Quick Links
PDFs
Ops Links
- ACES (API)
- AI Crew Solutions (ELP Crew Rules and Crew Portal)
- CrewTrac Reports Dashboard
- FLiCA (Microsoft Edge Only)
- ITS Offline Booking
- Ring Central (Phone)
- Taxi Monitor
Department Share Folders
-
\\sysprintp01 -
\\goaspen\Department_Shares\Crew_Scheduling -
\\goaspen\Department_Shares\Crew_Scheduling\1. SCHEDULERS\1. CS DAILY CHECKLIST + TEMPLATES\FLiCA Denials
Other
-
Citrix setup URL:
https://citrix.myfrontier.org - CFRs: Part 119 (Pilot) Part 117 (FA)
Customer Service Reminders
- Smile!
- Be Prepared and Stay Organized
- Professional Greeting: "Crew Scheduling, this is [Name]. How may I help you?"
- Be Respectful, Friendly, and Empathetic
- Active Listening — understand the Crewmember's needs and respond appropriately
- Control your Tone, Volume, and Speed
- Stay Calm
- Be Timely — When you place the crewmember on hold, don't waste time
- Go the Extra Mile — Within contractual limitations
Call Resolution Steps
- Listen without interrupting
- Confirm what the issue is
- Empathize with the Crewmember
- Detail your plan to fix the situation and verify the crewmember understands
- Outline a timeframe
- Verify the issue has been addressed
- Thank them by name / end on a positive note
Citrix Workspace Set-Up
The Citrix Receiver is where all Citrix Apps are located (CrewTrac, MC Plot, etc.)
- In the bottom right corner, select the up arrow ("Show Hidden Icons") and select the blue target (Citrix Workspace).
-
Type in the following URL:
https://citrix.myfrontier.orgthen click Add. - Type your Windows Log-In username and password. Mark Remember my password (if prompted), then click Log on.
- Click OK to finish.
- From here, you will find all Sabre Apps.
Shared Drive
- In the search bar, enter
\\goaspen - Navigate to the Crew Scheduling folder. Inside, you will find files most often used (Schedules, templates, important operational links, how-to documents, etc.)
Printer Set-Up
- In the search bar, enter
\\sysprintp01
Standard Limo Times
Always check Google for estimated drive times. Never use less than the standard times below, but adjust for more time if estimated to be a longer drive.
| Route | Time | Route | Time |
|---|---|---|---|
| TTN / PHL | |||
| TTN–PHL | 1:30 | TTN–LGA | 1:40 |
| TTN–BWI | 2:30 | TTN–EWR | 1:00 |
| TTN–ISP | 2:30 | TTN–DCA | 3:15 |
| TTN–IAD | 4:00 | PHL–LGA | 2:00 |
| PHL–BWI | 2:00 | PHL–EWR | 1:30 |
| PHL–ISP | 3:15 | PHL–DCA | 3:15 |
| PHL–IAD | 3:45 | ||
| MCO | |||
| MCO–TPA | 1:30 | MCO–RSW | 3:30 |
| MCO–MIA | 3:30 | MCO–PBI | 2:30 |
| MCO–JAX | 2:45 | ||
| ORD / MDW | |||
| ORD–MDW | 1:00 | ORD–MKE | 1:45 |
| ORD–DTW | 4:30 (TZ change) | MDW–MKE | 2:00 |
| MDW–DTW | 4:30 (TZ change) | MDW–STL | 5:00 |
| MIA / FLL | |||
| MIA–FLL | 1:00 | MIA–PBI | 1:30 |
| MIA–RSW | 2:30 | FLL–PBI | 1:15 |
| FLL–RSW | 2:15 | ||
| DEN | |||
| DEN–COS | 1:30 | ||
| TPA | |||
| TPA–RSW | 2:30 | TPA–MIA | 4:30 |
| DFW | |||
| DFW–IAH | 4:30 | DFW–DAL | 0:45 |
| CLE | |||
| CLE–CVG | 4:15 | CLE–CMH | 2:30 |
| CLE–BUF | 3:45 | CLE–PIT | 2:30 |
| CLE–DTW | 3:15 | ||
| CVG | |||
| CVG–IND | 2:30 | CVG–SDF | 2:00 |
| CVG–CMH | 2:30 | CVG–DTW | 4:45 |
| CVG–STL | 5:15 | ||
| New York | |||
| JFK–ISP | 1:45 | JFK–LGA | 1:00 |
| LGA–ISP | 1:30 | EWR–ISP | 2:15 |
| EWR–LGA | 1:15 | ||